KidoKuddle

Last updated: 13 September 2026

We want you to be happy with your purchase from Kido Kuddle. Please read this policy carefully before placing an order.

1. Order Cancellation

• Orders can be cancelled any time before dispatch.
• To cancel, email kidokuddle@gmail.com or call +91 90984 82647 with your order number as early as possible.
• Once an order has been dispatched, it cannot be cancelled.
• For cancelled prepaid orders, the full amount including shipping charges is refunded to the original payment method.

2. Return Window

• Return requests must be raised within 24 hours of delivery.
• Requests raised after 24 hours of delivery cannot be accepted.
• To raise a request, email kidokuddle@gmail.com or WhatsApp +91 90984 82647 with your order number, a description of the issue and clear photographs or an unboxing video of the product and packaging.

3. Return Conditions

To be eligible for a return, the product must be:

• Unused, unwashed and free from stains, odour, pet hair and damage
• In its original condition with all tags, labels and original packaging intact
• Accompanied by proof of purchase (order number or invoice)

4. Non-Returnable Items

The following are not eligible for return or refund:

• Products damaged due to misuse, mishandling, washing or normal wear after use
• Products returned without original tags or packaging
• Items marked “final sale”, clearance or non-returnable on the product page
• Customised or personalised products
• Minor colour, shade or stitching variations, which are inherent to soft toys

5. Return Shipping

Return shipping charges are to be borne by the customer. The product must be packed securely and couriered to the address shared by our support team after your return request is approved. Kido Kuddle is not responsible for products lost or damaged in transit during return; please retain the courier receipt and tracking number.

6. Refunds

• Once the returned product reaches us and passes quality inspection, your refund is initiated within 48 hours of receipt of the return.
• Refunds for prepaid orders are credited to the original payment method. Depending on your bank or payment provider, the amount may take an additional 5 to 7 working days to reflect in your account.
• Refunds for COD orders are processed via bank transfer or UPI to the account details shared by you.
• Original shipping charges are non-refundable, except where the product delivered was damaged, defective or incorrect.
• If the returned product fails inspection, it will be shipped back to you and no refund will be issued.

7. Damaged, Defective or Wrong Products

If you receive a damaged, defective or incorrect product, contact us within 24 hours of delivery with photographs or an unboxing video. In such cases we will arrange a replacement or a full refund, including shipping charges, at no additional cost to you.

8. Exchanges

Exchanges are offered subject to stock availability and are governed by the same eligibility conditions and 24-hour window as returns.

9. Contact Us

Kido Kuddle 19B, Pawandham Colony, Nipania, Indore, Madhya Pradesh – 452010, India Email: kidokuddle@gmail.com Phone: +91 90984 82647 (Monday to Saturday, 10:00 AM – 6:00 PM IST)